Privacy notice
This page was last updated on 15 February 2025
1. General Information
This Privacy Notice explains how ClientTrace ("We," "Us," or "Our") collects, processes, and protects personal data of users ("You," "Your," "User") when interacting with the software provided through client-trace.com (the "Platform").
By using the Platform, You agree to the terms outlined in this Privacy Notice. If You do not agree with any part of this Notice, You must discontinue using the Platform.This Privacy Notice has been developed to comply with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Data Controller
ClientTrace is responsible for collecting and processing Your personal data. For inquiries related to Your privacy rights, You may contact Us at support@client-trace.com.
3. Information We Collect
We collect only the minimum data necessary to provide and improve Our services. The categories of data we process include:
3.1. Data Collected Directly from Users
- Email Address – required for account creation and program access
- Payment Information – processed by Stripe, an independent payment service provider. We do not store or have direct access to Your payment details.
3.2. Data Collected Automatically
- Anonymized Error Reports – to identify and fix software bugs.
- Device and OS Information – such as operating system version and hardware configuration to improve compatibility.
4. Purpose of Data Processing
We process personal data for the following purposes:
- To provide access to the software and its functionality.
- To process payments securely through Stripe.
- To send necessary account notifications (e.g., software access details, updates, or critical security notices).
- To analyze software performance and fix errors.
- To prevent unauthorized access and ensure compliance with our Terms & Conditions.
5. What We Do Not Collect
ClientTrace does not collect, store, or process the following data:
- Messages, search results, or content retrieved from Telegram. All retrieved data remains within the Telegram ecosystem.
- Sensitive personal information such as government IDs, biometric data, or location tracking.
6. Data Security Measures
We implement industry-standard security measures, including:
- Encryption of sensitive data where applicable.
- Restricted access to personal data (only authorized personnel can access it).
- Regular security audits to detect vulnerabilities.
However, no system is completely secure. Users are responsible for maintaining the security of their login credentials and reporting any suspicious activity.
7. Data Retention & Deletion
- Email data is retained only while the User maintains an active account.
- Upon request for deletion, all personally identifiable information is removed within 30 days.
- Financial transaction records (processed by Stripe) are retained for compliance with legal obligations.
To request account deletion, contact support@client-trace.com.
8. Geographic Restrictions & Compliance
Users from sanctioned countries, politically unstable regions, or countries where Telegram is banned by the government are prohibited from using ClientTrace. This includes, but is not limited to:
- Russia, North Korea, Iran, Syria, and other jurisdictions subject to international sanctions.
- Countries where Telegram is officially banned or restricted by government authorities.
Any attempt to access ClientTrace from these regions via VPN, proxy services, or similar tools constitutes a violation of our Terms and may lead to an immediate account ban.
9. Legal Basis for Processing Data
We rely on the following legal bases for processing personal data:
- Performance of Contract – Data processing is necessary to provide You with access to the Platform.
- Legitimate Interest – We process anonymized logs to improve service performance.
- Legal Compliance – We may retain certain records as required by law.
10. Your Rights Under GDPR & CCPA
If You are a resident of the European Union (EU) or California, United States (CCPA jurisdiction), You have additional rights:
- Right to Access – Request a copy of Your personal data.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure – Request deletion of Your personal data.
- Right to Object – Restrict processing under certain conditions.
- Right to Data Portability – Receive Your data in a machine-readable format.
To exercise these rights, contact Us at support@client-trace.com.
11. Cookies & Tracking Technologies
ClientTrace does not use cookies for advertising or behavioral tracking. However, We may use essential cookies for:
- Managing session authentication.
- Preventing fraudulent activity.
- Improving platform stability.
Users can manage cookies through browser settings.
12. Third-Party Services
We use third-party service providers for payment processing (Stripe). These services operate under their own privacy policies:
- Stripe Privacy Policy – https://stripe.com/privacy
We do not share personal data with advertising platforms or third parties for marketing purposes.
13. Updates to this Privacy Notice
We may update this Privacy Notice as necessary. If significant changes occur, Users will be notified via email. Continued use of the Platform after such changes constitutes acceptance of the revised Notice.
14. Contact Information
For any privacy-related inquiries, contact: support@client-trace.com
